abangku Privacy Policy

This page describes what we collect when you use abangku and how we keep that data protected. We collect personal information—email, identity documents, payment details—only when necessary to operate our platform, verify your account, process your deposits and withdrawals, and comply with applicable law in the jurisdictions where we operate.

Our privacy practices reflect our commitment to transparency and account security. We do not sell or share your data with third parties for marketing purposes. We use your information solely to deliver our service, detect fraud, and meet regulatory obligations. When you use abangku—whether in Jakarta, Surabaya, Bandung, Medan, or Semarang—your personal data receives the same level of protection regardless of your location.

This policy explains the types of data we collect, how we use it, who has access to it, how long we keep it, and what rights you have over your information.

What Data We Collect on abangku

We collect data in three categories:

Account information: Email address, password hash, full name, date of birth, national ID number, and residential address. This is required to create your abangku account and complete know-your-customer (KYC) verification.
Payment information: Your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), account or card details, deposit and withdrawal history, and transaction amounts. We use this to process your deposits, withdrawals, and settle your bets.
Betting and gameplay data: Bets you place, game outcomes, your account balance, session timestamps, and device information (IP address, browser type, operating system). We use this to deliver our service, prevent fraud, detect account abuse, and maintain game integrity.
Communication data: Any messages you send to our support team, feedback you provide, and our responses. We retain this to resolve disputes and improve our service.

We collect only what is necessary

We do not ask for sensitive data beyond what is required to operate abangku, verify your identity, and comply with gaming regulations. We do not request your banking passwords, social security numbers, or other unnecessary information.

How We Use Your Data

We use your personal information for the following purposes: (1) Account creation and verification—confirming your identity and validating your residential address through your submitted documents. (2) Payment processing—handling deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, and processing your withdrawal requests. (3) Service delivery—maintaining your account balance, settling bets, and delivering live-dealer tables, sportsbook markets, and slot games. (4) Fraud prevention—detecting unusual account activity, identifying potential account takeovers, and preventing bonus abuse. (5) Legal compliance—fulfilling obligations under gaming laws and regulations in our service jurisdictions. (6) Customer support—responding to your inquiries and resolving disputes over settlements or withdrawals.

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or share your personal information with third parties for their own marketing campaigns. We do share information with our payment processors (your bank or e-wallet provider) only to the extent necessary to complete your transaction.

Third-Party Processors and Data Locations

Our abangku platform uses third-party service providers to deliver certain functions. These include payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers), cloud hosting providers, and fraud-detection vendors. Each of these parties signs a data-processing agreement with us, committing to protect your information and use it only for the specific services we contract.

Our servers may be located outside your country. When your data leaves your jurisdiction, it remains subject to our privacy policy and the contractual protections we place on our service providers. However, data held in countries outside your jurisdiction may be subject to different legal frameworks than your country's privacy laws. By using abangku, you consent to your data being transferred and processed internationally as necessary to deliver our service.

Your Rights and Data Retention on abangku

You have the right to access the personal information we hold about you. You can request a copy of your data by contacting our support team through the in-app help menu or via email. We will provide your information within 30 days of your request, in a portable format if possible.

You have the right to correct inaccurate information. If your email, name, or address on file is incorrect, you can update it through your abangku account settings. If you cannot make the update yourself, contact our support team and we will make the correction on your behalf.

You have the right to request deletion of your data, subject to our legal obligations. If you close your abangku account, we will delete your personal information after the following retention periods: (1) Account and identity data—kept for seven years after account closure to comply with gaming and anti-money-laundering regulations. (2) Payment transaction records—kept for seven years for tax and regulatory compliance. (3) Betting records and game history—kept for three years to resolve settlement disputes. (4) Support communications—kept for two years to provide evidence should you dispute a transaction or complaint outcome. Some data may be anonymized rather than deleted; anonymized data is not considered personal information.

Data security practices

Passwords stored as hashed values; we do not retain your password in plain text.
Payment details transmitted and stored using TLS encryption.
Two-factor authentication (2FA) available to add a second layer of protection.
Regular security audits and penetration testing to identify vulnerabilities.
Staff access to personal data limited and logged for audit purposes.

Cookies and Tracking Technology

Our abangku platform uses cookies to maintain your session, remember your preferences, and track your activity for security purposes. A cookie is a small text file stored on your device. When you log into abangku, we place a session cookie so you do not need to re-enter your credentials on every page. We also use cookies to track login attempts, detect account sharing or suspicious access patterns, and prevent fraud. You can disable cookies in your browser settings; however, doing so may prevent abangku from functioning correctly. We do not use cookies to track you across other websites.

Contact and Policy Updates

If you have questions about our privacy practices or wish to exercise your rights, contact us through the FAQ page or the in-app support menu. Our team maintains response times of 1–2 business days during working hours, extended during holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi. We may update this privacy policy periodically. Material changes will be notified to you via email or an announcement on your abangku account dashboard. Continued use of abangku after such changes constitutes your acceptance of the updated policy. We recommend reviewing this page quarterly to stay informed of any updates.